It says it is an AI
Your customers are told in the first sentence that they are speaking to an assistant, not a person. It will never pretend to be one of your staff, even if the caller insists. Nobody is tricked into ordering from a machine.
The OrderRing Trust Centre
Trust is an
operating rule,
not a badge.
The question worth asking about anything that answers your phone is not what it does when everything works. It is what it does when the menu does not cover the question, the printer is off, or the caller needs a human. Here is what OrderRing does then.
Seven rules it works to
What it is allowed
to do, and what it
is not.
Nothing is confirmed before it prints
A caller is not told their order is accepted until a ticket has actually come out of your printer. If it does not print, nobody is told it did — because a customer who thinks food is coming does not ring back, and does not eat.
It cannot make anything up
It can only sell what is on the menu you approved, at the prices you set. It cannot invent a dish, a price, a discount, a delivery charge or a waiting time. Every total is worked out on our server, not by the AI.
It will not guess about allergies
It reads out the allergen wording you have written and approved, word for word. Asked anything you have not covered, it refuses, says it will not guess, and tells the caller to speak to you directly. That refusal is deliberate, and it is not a fault.
No card numbers are read aloud
Nobody reads their card details to the AI, and there is nowhere in our system for a card number to be stored. Card payments go through a hosted checkout. Whether you take cash at all is your decision, not ours.
Calls are not recorded
The audio of your customers' calls is not kept. A written transcript is held for thirty days so a fault can be looked into, then deleted. We keep what is needed to make your food and settle your bill, and no more.
There is a person to ring
Automation does not mean nobody is responsible. Kevin is the named contact while OrderRing is finding its feet, and every installation has an agreed route for getting hold of someone when it matters.
Control layers
Prevent.
Detect.
Respond.
Before it answers a single call
You approve the menu and prices. We test the whole route — call, order, ticket — against your real setup before any customer rings.
While it is running
Every call, order, payment and ticket is recorded, and your printer reports whether it is answering. A fault shows up as a fact rather than as a customer complaint.
When something breaks
The caller is told the truth rather than given a false confirmation, you get alerted, and there is a record afterwards of exactly what happened.
What we cannot claim yet
The things this page
is not telling you.
OrderRing has never run a real service, so there is no uptime record to show you. It holds no independent security certification. Which telephone and payment companies sit behind it, and where your customers’ information is held, will be written down here before any of it handles a real call — not afterwards.
If a competitor’s trust page is full of badges and this one is not, that is the difference between a business that has been running for years and one that is starting. We would rather tell you that than borrow credibility we have not earned.
See the questions owners actually ask →